Answers to our most commonly asked questions can be found on this page.

Q/ what will my postage cost be?
postage costs are based on weight and will be applied according to the destination
the easiest way to calculate your postage cost is to:
1/make an account
2/add products to your shopping cart
3/by clicking on the checkout page the cost will be shown to you.

Q/Do you have a shop I can visit?
Currently we only sell our products online through our website.

Q/ can I get a printed catalogue?
We do not print our catalogue as there are simply too many products!
if we did print a catalogue it would be out of date within a few weeks as new products are always being added while others sometimes become temporarily unavailable the web site acts as our catalogue and ordering facility and it is always up-to-date with complete size/material used and price information,
if you have trouble finding anything you may use the search function or simply e-mail or call us.

Q/ when will my order arrive? - I ordered by express and it has not arrived?
Express service by UPS, FedEx & DHL will not necessarily arrive on the day after you order as packing and processing times must be considered.
We generally dispatch orders within 7-10 days of receiving them thereafter it would take normally 3 to 7 working days for the courier to reach you, depending on your location.
However you can always check the status of your order online on www.accessories4retail.com

Q/ I have received my order and one ( or more ) of the products is damaged (see below)
As many of our products are made from glass and other delicate materials we understand that products can sometimes arrive in a damaged condition either through rough handling in the courier system or perhaps there is a flaw in the product that we did not pick up when we packed your order, in this case we still require the product to be returned so we can verify your claim, an alternative to this is to take a digital image, photograph or scan of the damaged product and email us the image

Q/ I have sent through my order, now I wish to add extra products
it depends on a number of factors including whether we have already packed and processed the order .
In many cases we cannot add to orders there also there may be extra costs (e.g. postage, processing fees) involved beyond the price of the additional products and it may also delay your order.
Products added to orders will not receive any discounts that may have been applied to the initial order
it is best to complete your order in one go and double check the cart content as you check out.

If you shall have any further question other than the ones mentioned above, please feel free to write to us at feedback@accessories4retail.com